We know that as a medical practice, you want to focus all of your time and energy on what you do best: supporting people in their time of need, and saving lives. Running your medical practice while maintaining excellent customer service can be a hassle.
At ECA, we can handle your practice’s customer service so you can focus on doing what you do best. Our business complies with all HIPAA guidelines, doctor-patient confidentiality, as well as any personal boundaries you may have. We offer many services to our medical clients, including but not limited to 911 patching services, answering patients' questions the way you want them answered, and call patching to your medical offices if your patient is in need of a personal answer.
Especially in the medical world, it is of utmost importance to be able to provide a patient with an immediate, accurate answer, however, we know that this isn’t the only concern that our medical clients have. We understand how specific and important medical protocols can be. This is why our operators are well-equipped to handle all scenarios. We have the ability to determine what a patient is concerned about and answer it effectively, in perfect accordance with your instructions as well as medical community guidelines.Contact us at (866) 400-4818 or via email using the form below to speak with an ECA representative and begin tailoring your answering service now. Don’t go another day without sharp, talented customer service agents on your end of the phone lines.