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+1 (866) 400-4818
+1 (866) 400-4818
We understand that as a medical practice, your time and energy should be focused where it matters most, caring for patients and saving lives. Balancing the demands of daily operations while delivering exceptional patient communication can be challenging.
That’s where ECA comes in. We manage your practice’s call handling and patient communication so your team can remain focused on providing high-quality care. ECA operates in full compliance with HIPAA regulations, prioritizing doctor–patient confidentiality and respecting your practice’s protocols and personal boundaries.
Our medical answering services are fully customizable and may include but are not limited to 911 patching, patient call screening and messaging based on your specific instructions, and direct call patching to your office or on-call staff when a patient requires immediate attention. Every interaction is handled with professionalism, accuracy, and care. This ensures your patients feel supported while your practice stays protected and efficient.
Especially in the medical world, it is of utmost importance to be able to provide a patient with an immediate, accurate answer, however, we know that this isn’t the only concern that our medical clients have. We understand how specific and important medical protocols can be. This is why our operators are well-equipped to handle all scenarios. We have the ability to determine what a patient is concerned about and answer it effectively, in perfect accordance with your instructions as well as medical community guidelines.
Contact us at (866) 400-4818 or via email using the form below to speak with an ECA representative and begin tailoring your answering service now. Don’t go another day without sharp, talented customer service agents on your end of the phone lines.