Medical Telephone Answering

Project Compassion and Professionalism With Our Custom Physician Practice Answering Service

When you’re managing a medical practice, your patients are your top priority. To better service your patients, you need a reliable and caring medical answering service, capable of projecting a friendly and responsible attitude towards your patients. Our competent and professional operators are there, no matter what time of day or night you need our services.

The following video demonstrates the software ECA uses to reschedule a doctors appointment. This information is automatically sent through to the doctor’s office to enable you to service your patients quickly and efficiently.

ECA Doctor’s Appointment Reschedule Live Demo

A custom telephone answering service can help field calls from patients. We identify the emergency calls that need immediate attention, so you can focus on serving in-house patients while we answer patient calls. We collaborate with you to train our phone agents to collect contact information and pertinent details. We help determine whether their call is regarding an emergency or just a simple inquiry. Then, we relay the call to you via e-mail, voicemail, text message, fax or beeper. You can determine what emergencies warrant calling you directly and our professional phone agents can execute it.

You can also pick the plan that best suits your medical practice’s demands. For after hours help, the occasional overflow, vacation or special call screening, we can help your healthcare practice utilize a round-the-clock receptionist. Our medical answering service can even perform special phone assignments, such as appointment reminders. You don’t have to overwhelm your office trying to balance your patients and being your own full-time receptionist. You can manage to address all of your patients, with the help of a professional answering service.