Archive | Customer Service

Pump Up Your Business with an Answering Service

Pump Up Your Business with an Answering Service

Today, I had a conversation with a small business owner in the fitness industry. His state-of-the art machines, clean and stylish business space, friendly and competent staff and first-rate customer service have earned him an excellent reputation in the community. Word-of-mouth recommendations and friends bringing friends into the center have helped his business grow, and now […]

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Customer Service Lessons - Vocal Training from "My Fair Lady"

Customer Service Lessons From Broadway

It’s raining today, as it has been for weeks on end, and I’m set to blog about speech and vocal control. Forgive me if the combination reminded me of the hit Broadway musical “My Fair Lady.” You know, the one where Eliza Doolittle practices proper pronunciation by singing and dancing about how “the rain in […]

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Fourth of July Fireworks

Happy Fourth of July

Many of you will enjoy a wonderful day off on July 4th – celebrating with backyard barbecues, boat rides, and parades. Around dusk, a great clamor will be heard around the country as America’s wives plead with America’s husbands not to set fire to the lawn with a bottle rocket accident, and later, the country […]

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