Archive | Customer Satisfaction

Smartphone Support

This week, people across the globe updated their iPhone software to iOS 7. News reports say that in the first 24 hours of its release, there were 300 million page views from iPhone devices in the United States and Canada. And despite long delays, folks spent time and energy clearing their data, dumping pictures, deleting […]

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Customer Satisfaction Survey

Customer Satisfaction Survey: Lessons Learned

Bill Gates has said that “your most unhappy customers are your greatest source of learning.” This is important advice to remember, especially when things are NOT going well. It’s easy to brush off complaints as the fault of a grumpy client, or one bad day for the staff, or an isolated incident with special circumstances. […]

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