Connecting You With Your Customers
ECA provides a dynamic and customized Customer Care Package that keeps your company visible through education, communication and nurturing.
- Do you want more regular interaction with your customers so they turn to you when they need help?
- Would your business benefit from providing customer care services to clients and prospects that keep your business top of mind?
- Will outsourcing receptionist and telephone answering services help your business offer better customer service?
ECA combines technology, automation and skilled call center agents to streamline ALL your client communications. Our services include:
- Live answering service
- Virtual receptionist
- Intelligent email campaigns
- Innovative follow up programs
- Appointment reminders and verification
- Social media development and monitoring
Wow! your clients with:
- Thank you notes each time your clients purchase a product or service from you
- Follow up care including surveys, feedback forms, and discounts
- Updates on the latest information via our Authentic Client Nurturing Program
Warm your prospects with:
- Your monthly newsletter that helps them see why you are the expert in your industry
- A series of timed emails from you describing important information to help them solve their challenges while communicating the benefits of doing business with you.
Our professional customer care services help you connect with prospective and current clients without disrupting your normal day to day tasks. We develop a client care program specifically designed for your company to meet your needs and nurture your clients and prospects but you just don’t have the time or resources to do!
Contact us at (866) 400-4818 to find out how we can help you stay visible and stay connected to your customers.