At ECA, we use state of the art technology with a classic professional approach to deliver your business the best customer service we can.
In order to keep your customers satisfied in today’s fast-paced, competitive climate, your business must be able to provide top-quality customer service 24 hours a day, 7 days a week. We can help. At ECA, we keep your phone lines open at all times, even when your business isn’t, so there’s no need to hire an after-hours receptionist.
When you’re looking for an answering service, it’s important not to settle for a one size fits all plan. At ECA, we don’t settle for basic customer service. Instead, we offer a fully customizable range of services to best fit your business’ needs. Having a tailored customer service approach is becoming ever-important in today’s rapidly changing consumer network.
Some key features of our service are:
We provide your business with professionally trained live operators 24 hours a day, 7 days a week. This ensures that your clients' needs never go unattended.
We work directly with you to create a custom response to basic inquiries. We then thoroughly train our operators to ensure that your client’s questions are always answered how you want them to be.
With your direct input, our experts determine which calls warrant an emergency dispatch directly to your personal phone. This way, we can respect your boundaries and privacy.
You can choose how you want us to deliver your client’s messages to you. We can send them to you by fax, email, voicemail, text message and more.